SHIPPING POLICY

At KYOMI RARE, every order is prepared with care and intention. We appreciate your patience as we carefully prepare your products for delivery.

PROCESSING & SHIPPING TIME

Please allow 7–10 business days for your order to be processed and shipped. Business days do not include weekends or holidays.

During product launches, promotions, holidays, or periods of high order volume, additional processing time may be required.

KYOMI RARE does not offer overnight or expedited shipping at this time. Please keep our processing timeframe in mind when placing your order.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation with tracking information. Please allow time for tracking information to update after your package has been accepted by the carrier.

Carrier delivery times are separate from our processing time and may vary based on destination, weather, holidays, or other circumstances outside of our control.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist; however, we cannot guarantee changes once an order has entered processing or shipped.

LOST, STOLEN OR DELAYED PACKAGES

Once your package has been transferred to the shipping carrier, delivery is handled by the carrier. If tracking shows your package as delayed, lost, or delivered but you have not received it, please contact the carrier for assistance.

You may also contact KYOMI RARE, and we will assist with any available shipping or tracking information.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us promptly. Include your order number, a description of the issue, and clear photos of the product and packaging so we can review the issue and assist you.

QUESTIONS?

For questions about shipping or an existing order, please contact us through our Contact Us page and include your order number when applicable.

Thank you for choosing KYOMI RARE. Every order is prepared with intention, because you deserve rare care.